Data Protection
Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information with complete transparency and compliance.
Last updated: October 1, 2025
GDPR Compliant
This Privacy Policy describes how Dentyx ("we", "our", "us"), processes personal data in connection with the use of Dentyx, our speech-to-text service for dental professionals.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
Dentyx is a service operational in UK. For the purposes of this Policy:
- • Dentyx is the Data Processor when handling patient/clinical data on behalf of users.
- • Dental professionals and clinics are the Data Controllers for such data.
We may collect the following categories of personal data:
Account Data: name, email address, login credentials, payment details.
Service Data: audio recordings, transcripts, and clinical notes generated using the Service.
Technical Data: device identifiers, IP address, usage logs, and cookies.
We use personal data to:
- • Provide, maintain, and improve the Service.
- • Manage billing and subscriptions.
- • Provide customer support.
- • Ensure security and prevent misuse.
Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- • Contractual necessity (to provide the Service).
- • Legitimate interests (e.g., service improvement, fraud prevention).
- • Legal obligations (e.g., tax or regulatory compliance).
Data Sharing and Sub-Processors
We may share data ie (your name user ID) only with trusted third parties such as:
- • Cloud hosting and IT infrastructure providers.
- • Payment processors.
- • Customer support tools.
We ensure all sub-processors comply with GDPR obligations. A current list of sub-processors is available upon request.
- • Account data is retained until you delete it, thereafter retained only as necessary for compliance.
- • Service Data: Service data (transcriptions, appointments) is retained for up to 1 month unless deleted sooner by you.
- • Subscription Expiry: If your subscription expires and is not renewed, your data will be retained for 1 year after expiry, after which it will be permanently deleted.
We apply strict technical and organisational measures, including encryption, access controls, and secure hosting.
Under UK GDPR, you have the right to:
Access
Access, correct, or delete your data
Restrict
Restrict or object to processing
Portability
Data portability
We may update this Policy periodically. Material changes will be notified through the Service or by email.
Your Privacy, Our Commitment
We're committed to protecting your privacy with the highest security standards. Experience secure AI-powered dental documentation today.
